Refund Policy

Payments to us are made manually, and so are refunds: each request is reviewed by our team. This policy explains what to expect.

If your server has not been delivered, you can cancel the order and we will refund the amount we received for it. If we cancel an order — for example because the plan is out of stock — we will refund what we received.

Once a server is delivered we reserve its resources for the full 30-day term, so a delivered server is generally not refundable.

If we can't deliver a working server as described, or a fault on our side can't be fixed within a reasonable time, we will put it right: we will repair or replace the server, extend your term, or refund the unused portion — whichever resolves the problem best. Please open a ticket as soon as you notice an issue so we can act quickly.

• servers suspended or terminated for breaking our Acceptable Use Policy;
• a change of mind after a server has been delivered and is working as described;
• plans that have already expired;
• problems caused by software or settings you installed or changed;
• transfer fees charged by your bank, wallet or network.

If you pay more than the order total, or pay the same order twice, we will refund the difference or the duplicate once we have verified it.

Open a ticket from your dashboard, or use our contact page if you can't sign in, and include your order number. We review each request and reply with our decision. Approved refunds are sent back using the same payment method where possible; how long they take to arrive depends on that method.

We may update this policy; the “Last updated” date above shows the current version. The version in force when you placed an order applies to that order.